Northview lied to us when we moved in that our garden was communal, parking was free outside & that the hallway would be redecorated as promised by the landlord. All of these were false. They also came to evaluate our property price and suggested increasing it by £500 a month, forcing our landlord to up the price unfairly...
Payments to Change the Tenancy - £50, if agreed by the landlord.
Payments Associated with Early Termination of the Tenancy - £300 per tenant, if agreed by the landlord.
Fee for Late Payment - Fixed penalty charges for late payment of rent and/or fees imposed for chasing up late rent are prohibited, for example:
• Late payment of rent that has been outstanding for 14 days or more will be charged at 3%+ Bank of England’s base rate for each day that the payment is outstanding.
• Should it be necessary to send a letter with regards to late payment of rent, these are chargeable to the tenant at a rate of £27.50. Personal visits are charged at £90.
Fee for Replacement of a Lost Key/Security Device - £36
**All prices are inclusive of VAT**
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter). What will happen next? · We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. · We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. · If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. · We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. · If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge. The Property Ombudsman Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP 01722 333 306 admin@tpos.co.uk www.tpos.co.uk Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaint procedure, before being submitted for an independent review.
Payments to Change the Tenancy - £50, if agreed by the landlord.
Payments Associated with Early Termination of the Tenancy - £300 per tenant, if agreed by the landlord.
Fee for Late Payment - Fixed penalty charges for late payment of rent and/or fees imposed for chasing up late rent are prohibited, for example:
• Late payment of rent that has been outstanding for 14 days or more will be charged at 3%+ Bank of England’s base rate for each day that the payment is outstanding.
• Should it be necessary to send a letter with regards to late payment of rent, these are chargeable to the tenant at a rate of £27.50. Personal visits are charged at £90.
Fee for Replacement of a Lost Key/Security Device - £36
Payments to Change the Tenancy - £50, if agreed by the landlord.
Payments Associated with Early Termination of the Tenancy - £300 per tenant, if agreed by the landlord.
Fee for Late Payment - Fixed penalty charges for late payment of rent and/or fees imposed for chasing up late rent are prohibited, for example:
• Late payment of rent that has been outstanding for 14 days or more will be charged at 3%+ Bank of England’s base rate for each day that the payment is outstanding.
• Should it be necessary to send a letter with regards to late payment of rent, these are chargeable to the tenant at a rate of £27.50. Personal visits are charged at £90.
Fee for Replacement of a Lost Key/Security Device - £36
